We might have the answers for the questions you have!
Newcomer Starter Pack Information
Who is eligible for the starter pack promo?
Every person who is not a member yet, signs up with us and places an order!
What's in this starter pack?
You will get:
- $20 off of your first order
- A pack of THC gummies
- $15 off coupon for your next order
- You’ll get a chance to win our Monthly Newcomer Giveaway
What do I have to do to get this pack?
You don’t have to do anything, everything is automatic except your $15 coupon. Once your first order landed in your hands within one or two business days you will receive your $15 coupon in an email!
What is the Monthly Newcomer Giveaway?
We draw a person at the end of the month who will receive a personalised package of goodies worth $200.
Membership
How can I order from you?
You can order from us, once you are a member of our membership club.
How can I join your membership club?
We are an invitational only club, thus a member need to give you his/her referral code, or referral link you can use to register.
Alternatively you can send us a message that you want to join our club, and we will send you the instructions. Don’t worry, it’s super easy!
Where can I find my referral code / referral link?
Both of these can be found under your account page.
Orders and Deliveries
Do you charge for deliveries?
Yes, if you order under $80 there is a $10 delivery fee!
Once you reach $80 the delivery is free of charge!
Do you accept EMT?
Yes we do. When you place your order select the Interac e-Transfer option.
You will see all the instructions after you placed your order but we will also send them to you in an email!
What is your delivery area?
We provide our delivery service to the following areas:
Toronto | Etobicoke | Mississauga | North York | Markham | Scarborough | East York
If your address is outside our delivery area send us a message and we will figure something out! 🙂
Do you deliver to my address?
It depends on. Our operation area is the GTA with a few boundaries. We have a nice map, on which you can check it out!
When will I receive my order?
We are NOW open 7 days a week and depending on your choice of delivery you can get is as early as 12PM! If you place your order by 9PM and select 2-hour Delivery we will deliver to you as soon as we can, based on your address but latest by 11PM.
What is this 2-hour Delivery option?
We now offer a 2-hour delivery for people who are in a rush and don’t want to wait for our regular delivery window which is between 6PM and 9PM. With this option we will do our best to deliver to your address within 2-hours. Of course traffic and weather permitting!
When does the timer start for the 2-hour Delivery?
We start the timer as soon as we received your order! Please keep in mind if you want to pay by EMT we will start the timer as soon as the EMT arrives on our account! You know the deal, no funds no fun! 🙂 With a cash-on-delivery payment method selected we start the clock as soon as the order arrives!
What if I place an order with 2-hour Delivery outside the delivery hours?
If you place the order before 12PM and you didn’t leave a note when you’ll want to receive your order we will delivery it as soon as possible after 12PM! If you placed your order after 9PM (our cut-off time), we will deliver it next day after 12PM as soon as possible unless you left us a note for a desired time for delivery!
Do you pinky promise you will be here in 2 hours?
Unfortunately we can’t promise that, however if we fail to deliver to you within 2 hours we will definitely compensate you with something! You know us, you know we are generous!
Rewards
Referral Program?
If you invite a new member who orders from us and the order is completed, then you can redeem your referral reward, which is a free Q of your choice or a free edible.
How can I redeem my referral reward?
With your next order at the checkout just add a note for us to check for your referral reward, and give us the name of the item you want to receive 🙂
What can I redeem?
You can redeem
- any 7-grams of flowers
- any 7-grams of mushroom
- Any THC edible
- Any Vape Cart
Do you have a reward point system?
Yes, of course we do!
For every purchase that is completed, you receive one point for every $70 you spent with us.
For example, if you buy $210 worth of goodies, you will receive 3 points.
How can I check my reward point balance?
On your receipt you receive there is a bonus point section. That shows you how many store credits you have currently.
If you lose the receipt just write us an email and we will quickly check it for you!
How can I redeem my reward points?
Just leave the name of the goodie you want to receive with your order in the order note!
Reward Point Rules
- You can only redeem 10 points with each order
- 10 points worth either any Q of your choice from our current selection, or one THC or CBD edible
- You have to reach the minimum order limit
